We hope you love everything you order from CraftyPugWorld, but we get that sometimes things don’t work out!
CraftyPugWorld products come in a number of different sizes, so please check the individual product descriptions for measurements or by checking the size guides provided.
If you purchase the wrong size, and you would like to change for a different size please contact us before sending us any items back!
Our Returns policy*
CraftyPugWorld will happily receive returns within 30 days of you receiving your order.
If we’ve sent you the wrong item or your item is faulty/damaged we’ll happily cover the cost of return shipping. If you’ve changed your mind or purchased the wrong size, shipping will be at your own expense.
All returned products must be unused, in their original undamaged packaging and contain no fur. Read below for more information.
Please allow 2-3 weeks from the time the item has been sent back to us, for all returns to be receipted and refunds to be issued
How do I return an item?
Simply send us an email at email@example.com with the reason of return and order number. Once we can confirm that the product can be returned we will refund your money as soon as we receive the items.
When will I receive my refund?
This all depends how you choose to send your returns to us!
Returns that are sent back via standard post can take 2-7 business whilst express can take as little as 1 day to reach our office.
Once received, your request will be processed and refunded within 3-5 business days.
Please note that your financial institution may need 3-5 days to clear the funds back into your account. Keep an eye out for email notifications - well keep you updated along the way!
Where will I see my refund?
For refunds, we can only process them back to your original payment method, so keep an eye out for email notifications - well keep you updated along the way!
Can I exchange?
Please do not send any products back without contacting us. Send us a message to our email address firstname.lastname@example.org and once you informed us about the issue we will sort it out for you.
I have received the wrong product. What do I do?
If you have received an incorrect item, please email our customer service team along with your order number, description of what you have incorrectly received along with photos. A customer service team member will be in touch with you regarding the Returns Process. Please do not send any products back without contacting us.
The product I ordered is faulty or damaged. What do I do?
If the item you have purchased is faulty please email our customer service team and include your order number with a photo and description of the faulty/damaged product. A customer service team member will then be in touch with you regarding the Returns process. Please do not send faulty product back without contacting us.
Will I need to cover the cost of postage back to CraftyPugWorld for my return order?
We’ll happily cover the cost of return postage only if you have received the incorrect product or if your product has arrived damaged or faulty. Unfortunately, we can’t cover the cost of shipping for change of mind or size.
Just a tip!
We also recommend to get either a postal receipt or a tracking number with your parcel as goods are the customer’s responsibility until they are receipted back by CraftyPugWorld and all shipping costs are at the expense of the customer.
*Our returns policy can be changed without notice.
OUR RETURNING ADDRESS:
CraftyPugWorld | In Vogue Pets E-Warehousing
Common Lane, Industrial Estate
Warwickshire, CV8 2EL